Ray & Jackie Austin

Shropshire Carpet Cleaning, Upholstery Cleaners and Leather Cleaning

Professional Carpet, Upholstery and Leather Cleaners

Coronavirus Update

This morning (19/05/2020) The National Carpet Cleaners Association (NCCA) put on a Webinar to help their members to get back to cleaning carpets and upholstery as and when we are told it is safe to do so.

These are the practical steps that we will take when working in customers homes and business premises.
• On the day of the work, call ahead to your customer to ask if they or any occupants have signs of the virus, have been diagnosed, or are self-isolating, and to check that they are comfortable with your visit to take place.
• Explain to your customers what you will be doing, and why, and that you will need to maintain a safe distance from them (2m is current Government advice), including when waiting for the customer to open the door.
• Do not shake hands with the customer or other occupants.
• Ask if the occupants can stay in another room, away from the work area(s) whilst the work proceeds, and with permission ventilate the work area where appropriate, e.g. by opening a window.
• Wash your hands thoroughly for at least 20 seconds, at the start of the job and after (also during the work). It is recommended to carry your own hand-towel with your equipment. Wash/replace hand-towel at end of each day/shift.
• Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available.
• Avoid touching your eyes, nose, and mouth.
• Wear suitable work gloves.
• If you feel unsafe or at risk at any point, undertake a personal risk assessment and leave the premises if necessary. You can re-plan for a future date if appropriate, after ensuring everything is made safe.

Job completion
• Wipe down any operational rubber gloves, tools and instruments used within the premises.
• Remove and place into a plastic bag any wipes, disposable gloves and overalls used, whilst trying not to cross-contaminate onto existing clothes or persons.
• Do not touch your face.
• Ensure you then clean/wash your hands, and where possible/appropriate any reusable PPE (e.g. safety glasses), using soap and water, or use suitable hand sanitiser on hands before moving to your next job.
• Clean through your machine, hoses, wands, hand tools with a suitable sanitiser after every job, wipe down agitation equipment, vacuum's, brooms etc. with a suitable sanitiser. This is a must. Along with removing your PPE safely without cross contamination and dispose of it correctly.
• At the end of each day and following the appropriate local waste regulations dispose of any bagged waste in line with any existing business process and/or Government guidance.
• You are a tradesperson carrying out essential repairs and maintenance in people's homes. You can continue work, providing that you are well and have no symptoms. You should notify all clients in advance of your arrival.

No cleaning will be carried out in any household which is isolating or where an individual is being shielded.
No work will be carried out by anyone in our business who has coronavirus symptoms, however mild.
Established 1991 in Shrewsbury, Shropshire, we have been offering professional carpet, upholstery and leather cleaning to domestic and commercial clients alike.
We operate to the publicly available British Standard PAS 86, used by all the professional cleaning industry.

  • Domestic Houses.
  • Public Houses and Social Clubs.
  • Schools and Nurseries.
  • Restaurants and Nightclubs.
  • Stately Homes. Anywhere that needs carpets, leather furniture, rugs or upholstery cleaned.
We are a family - run business and have recently been joined by our two daughters, Rachel and Carys. We have built our reputation on first class customer service and are so confident of our cleaning services that we offer an iron-clad guarantee: If you are not delighted with our work, we will re-clean your carpets FREE OF CHARGE. If you are still not happy, we will offer a full refund.



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The cleaning technology that we use provides the most powerful cleaning process around. Carpets and upholstery are cleaned right down to the base, which means all hazardous dust and bacteria are removed.

Our regular customers benefit for a free emergency call-out stain removal service.



The cleaning quote that you are given is fully inclusive. Prices include the solutions, machinery and labour. We even offer a 'try before you buy' service, where a small area of carpet will be cleaned for you to see our work first hand without obligation.
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